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Help

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At lookfantastic.com we have a dedicated in-house customer services team, based at our head offices in Hove, East Sussex. The team has compiled these pages, to help you enjoy shopping on the site and to answer any questions you may have.

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icon Most Frequently Asked Questions

We have compiled our most frequently asked questions to give you immediate answers and save you time.

icon Manage Your Account

If you want to change your email address, password, delivery or billing details then you can do it all right here!

iconYour Order

If you have questions regarding your order, or need more information - we can help.

icon Deliveries & Customs

If you have questions regarding our delivery procedures, then you'll find all the answers you need right here.

iconHow to Shop at lookfantastic

New to lookfantastic.com? Then use our comprehensive 'How to Shop' guide to make the most of the website.

icon Returns

If an item is no longer required, please follow these simple steps to return your product(s).

icon About Our Products

We stock over 7000 genuine products from big name brands - find out more here.

icon Payment & Security

lookfantastic.com prides itself on being a secure place to shop, get the complete low down here.

icon Privacy, Terms and Conditions

At lookfantastic we thoroughly respect your privacy & rights and aim to provide you with the highest quality of information possible.

icon Voucher Redemption and Competition Ts & Cs

To use email and gift voucher codes successfully, please ensure you follow these simple rules. Alternatively if you're entering one of our competitions, read through the small print here.

icon Shipping Costs

All our shipping fees are outlined here.

icon Shopper Discounts & Rewards

By being a part of Shopper Discounts & Rewards members can earn fantastic cash rebates at some of the most popular online retailers and online stores.


 
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