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At lookfantastic.com we have a dedicated in-house customer services team, based at our head offices in Hove, East Sussex. The team has compiled these pages, to help you enjoy shopping on the site and to answer any questions you may have.
As a valued customer, you may have recently received our Christmas catalogue. However, if you have any queries or concerns regarding this, please don’t hesitate to contact us at support@lookfantastic.com, quoting XMASCAT as your subject line.
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Most Frequently Asked Questions
We have compiled our most frequently asked questions to give you immediate answers and save you time.
Manage Your Account
If you want to change your email address, password, delivery or billing details then you can do it all right here!
Deliveries & Customs
If you have questions regarding our delivery procedures, then you'll find all the answers you need right here.
How
to Shop at lookfantastic
New to lookfantastic.com? Then use our comprehensive 'How to Shop' guide to make the most of the website.
Returns
If an item is no longer required, please follow these simple steps to return your product(s).
Payment & Security
lookfantastic.com prides itself on being a secure place to shop, get the complete low down here.
Privacy, Terms and Conditions
At lookfantastic we thoroughly respect your privacy & rights and aim to provide you with the highest quality of information possible.
Voucher Redemption
To use email and gift voucher codes successfully, please ensure you follow these simple rules.
